Return and Refund Policy

PremiumProd 1905 Sherman Street, Ste 200-1372 Denver, CO 80203 Phone: +1 (719) 343-6950 Email: contact@rivang.com

Overview

At PremiumProd, we strive to provide you with the healthiest plants and highest quality products. If you are not entirely satisfied with your purchase, we are here to help.

Returns

Eligibility

  • Items must be returned within 30 days of receipt.
  • Items must be in their original packaging.
  • Items must be unused and in the same condition as when you received them.
  • Proof of purchase is required.

Non-Returnable Items

  • Gift cards
  • Sale items

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at contact@rivang.com or call +1 (719) 343-6950 to initiate the return process.
  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.
  3. Shipping: Pack your item securely and include the RMA number. Ship your return to:
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    PremiumProd 1905 Sherman Street, Ste 200-1372 Denver, CO 80203

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Process

  1. Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
  3. Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Partial Refunds

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@rivang.com or call +1 (719) 343-6950.

Damaged or Defective Items

If you received a damaged or defective item, contact us immediately at contact@rivang.com with details of the product and the defect. We will provide instructions for returning the defective item and will cover the cost of return shipping.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By purchasing from PremiumProd, you agree to this Return and Refund Policy. We appreciate your business and are committed to ensuring your satisfaction.

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